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ISO 10002
What are ISO 10002 Standards or Quality management - Customer satisfaction?
ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service - guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer. ISO 10002:2004, Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in Organizations, the standard is complete enough for stand-alone implementation, or in support of other quality management and customer satisfaction tools, including Customer Relation Management and Six Sigma. The standard gives complete guidance - including principles, issues for consideration and structural aspects - for the management of the overall complaints-handling process, with numerous checklists, sample forms, and practical examples.
Who is it relevant to?
ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they're in the private, public or voluntary sectors.
Benefits of ISO 10001:2007
• Lead to improvements in product/process
• Improve the reputation of an organization
• Enhance customer satisfaction and loyalty |
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• Improve domestic and international competitiveness
• Potentially decrease the need for new regulations governing an organization’s conduct towards its customers.
How can Lakshy Management Consultant help to get ISO 10002 Certification?
Lakshy Management Consultant, a leading ISO consultant company. We fully assist companies and organizations that want or need to achieve compliance or certification to the following standards, and regulations: ISO Certification, ISO 9001, ISO 10002, ISO 14001, ISO 13485, NABL 17025, OHSAS 18001, HACCP, ISO 22000, ISO/TS 16949, ISO 27001, SA 8000 and GMP. We have a 100% success rate in helping customers reach their certification objectives. Lakshy Management Consultant is one of the largest ISO and management consulting organizations in India and the World. We have helped many firms in complete designing of an ISO 10002 Quality Management Costumer satisfaction System.
Lakshy offers comprehensive series that will help you to achieve your Quality Management – Customer Satisfaction. We Can:
• Set out a clear case for measuring customer satisfaction
• Develop a plan to measure customer satisfaction
• Carry out customer measurement using both internal and external approaches
• Use the results from measurement to prioritize and focus change and/or improvement |
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